Frequently Asked Questions

Quick answers to common questions about importing, exporting, and syncing Shopify data with Import/Export Data Manager by Galaxy Web Links.

What does Import/Export Data Manager do?

Import/Export Data Manager helps Shopify merchants import and export store data at scale, including B2B companies and locations, product collections, discounts, and custom metaobjects.

Which data types can I import and export?

The app currently supports these main modules:

  • Companies (including company location and contact data)
  • Collections (manual and smart)
  • Discounts (code and automatic discount-related data)
  • Metaobjects (by selected definition/type)
How do I start an import?

Open the relevant module page in the app (Companies, Collections, Discounts, or Metaobjects), click Import, and upload your CSV file.

Use the provided sample CSV first to match expected columns and reduce validation errors.

Can I export data as CSV?

Yes. Each module includes an Export CSV action. The app fetches the corresponding Shopify data and prepares a downloadable CSV file.

How does the app handle duplicate imports?

The app applies duplicate detection to help prevent accidental re-imports of the same file payload. If a duplicate is detected, the import request can be rejected.

For update scenarios, include stable IDs/handles in your CSV so records are matched and updated correctly.

Can I cancel an import while it is running?

Yes. Running imports can be cancelled from the import modal. The app tracks import jobs and reports progress, success counts, and errors for processed rows.

What format should my CSV file follow?

Keep header names aligned with the sample templates for each module. Common issues include:

  • Missing required fields (for example title/name IDs)
  • Invalid Shopify IDs or malformed handles
  • Wrong delimiter or inconsistent quoting
Does the app create data in Shopify or only store it locally?

The app is built to sync data with Shopify APIs. Depending on the module and operation, it creates or updates records in Shopify and also stores app-specific tracking data where needed.

How do I manage smart vs manual collections during import?

Include the collection type and matching rule fields in your CSV. Manual collections rely on product associations, while smart collections rely on rule sets and conditions.

How are discounts handled during import?

Discount import supports different discount structures and validates required values such as type, amount/percentage logic, eligibility, and schedule fields.

If a discount code conflicts with an existing code, the app applies retry logic to help generate a unique code when possible.

How do metaobject imports work?

Select a metaobject definition in the app first, then import CSV rows for that specific type. Exports are also scoped by metaobject type to keep schema and fields consistent.

Where can I get help or report an issue?

Visit galaxyweblinks.com for support. You can also review our Privacy Policy and in-app User Guide for setup instructions.